Terms and Conditions

1. General Information

  • SUNSAYN.COM is an online platform offering high-quality products in the UAE.
  • By using our website, you confirm that you are at least 18 years old or have parental consent.
  • We reserve the right to modify, update, or change these terms at any time. Continued use of our site implies acceptance of the updated terms.

2. Products & Pricing

  • All products listed on SUNSAYN.COM are subject to availability.
  • Prices are displayed in UAE Dirhams (AED) and include applicable VAT.
  • We reserve the right to update product prices, descriptions, and availability without prior notice.
  • Any promotional offers or discounts may be subject to additional terms and conditions.

3. Orders & Payments

  • By placing an order, you agree to provide accurate and complete information.
  • Orders are processed upon successful payment confirmation.
  • Accepted payment methods include credit/debit cards, Apple Pay, and Cash on Delivery (COD).
  • COD may incur additional service charges.
  • We reserve the right to cancel or refuse orders suspected of fraudulent activity or unauthorized use.

4. Shipping & Delivery

  • We deliver across the UAE within 1-5 business days.
  • Delivery fees are calculated at checkout and may vary based on location.
  • Delays may occur due to unforeseen circumstances such as customs clearance or public holidays.
  • Once shipped, customers will receive tracking details via email or SMS.

5. Returns & Refunds

  • Customers can request a return within 7 days of receiving the product.
  • Items must be unused, in original packaging, and with tags attached.
  • Non-returnable items: Personal care products, fragrances, and customized goods.
  • Refunds are processed within 5-7 business days to the original payment method.
  • Shipping fees and COD charges are non-refundable.

6. Intellectual Property

  • All content, including logos, images, and text, is the intellectual property of SUNSAYN.COM.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Privacy Policy

  • We collect customer data to process orders and improve user experience.
  • Your personal information is protected and will not be shared with third parties, except for order fulfillment purposes.
  • For more details, visit our Privacy Policy page.

8. Limitation of Liability

  • SUNSAYN.COM is not liable for indirect or consequential damages arising from website use or product purchases.
  • We are not responsible for delays, errors, or service interruptions beyond our control.

9. Governing Law

  • These terms and conditions are governed by the laws of the United Arab Emirates.
  • In case of disputes, both parties agree to resolve matters amicably before seeking legal action.

10. Contact Us

For any inquiries regarding these terms, feel free to reach out to us:
📧 Email: support@sunsayn.com
📞 WhatsApp: [Your Contact Number]
📍 UAE Business Hours: 10 AM – 8 PM (GST)

By continuing to use SUNSAYN.COM, you acknowledge that you have read, understood, and agreed to these terms and conditions.