Refund and Returns Policy – SUNSAYN.COM (UAE)
1. Overview
At SUNSAYN.COM, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy in accordance with UAE consumer protection laws.
2. Returns Eligibility
To be eligible for a return, the item must meet the following conditions:
✅ Must be unused, unworn, and in original condition
✅ Must include original packaging, tags, and accessories
✅ Return request must be made within 7 days of delivery
✅ Proof of purchase (order number, receipt) is required
🚫 Non-Returnable Items:
- Fragrances, cosmetics, and personal care items (due to hygiene reasons)
- Customized or personalized products
- Discounted, final sale, or clearance items
3. How to Request a Return
📌 Step 1: Contact our customer support at support@sunsayn.com or WhatsApp us at +971558300768 with your order details.
📌 Step 2: We will review your request and provide return instructions.
📌 Step 3: Pack the item securely and send it to our return address (provided upon approval).
⚠ Return Shipping: The customer is responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Process
💳 Once we receive and inspect your returned item, your refund will be processed within 5-7 business days via the original payment method.
✔ Refund Methods:
- Cash on Delivery (COD) → Store credit or bank transfer
🚨 Note: Shipping fees and COD charges are non-refundable.
5. Exchanges
🔄 We only offer exchanges for defective, damaged, or incorrect items. If you need an exchange, contact us within 48 hours of receiving your order.
6. Cancellations
🚫 Orders can only be canceled before shipment. Once dispatched, cancellations are not possible.
7. Contact Us
For any queries related to refunds, returns, or exchanges, reach out to us:
📧 Email: support@sunsayn.com
📞 WhatsApp: +971558300768
📍 UAE Business Hours: 10 AM – 8 PM (GST)